Kev pabcuam

Custom Service Plans

Cia peb tus kws kho mob kom haum rau cov phiaj xwm kev pabcuam kom haum rau koj cov kev xav tau tshwj xeeb. Tsis muaj ib txoj hauj lwm loj lossis me dhau rau peb.

● Torphan T ech muab OEM & ODM, ● DDP, ● 24 teev kev pabcuam online, ● Kev txhawb nqa tej thaj chaw deb, ● 5 lossis 10 xyoo warranty, ● Kev kuaj dawb dawb, ● Kev cob qhia pub dawb, ● Kev tswj hwm cov ntaub ntawv nkag, ● Kev cai loj rau txhua tus tsim / qauv Koj muab cov duab kos duab, peb yuav tsim koj lub roj teeb torphan!

Tsawg Warranty

Torphan Li-Smart thiab/los yog Li-Power LIMITED WARRANTY Hnub Kawg Ua Ntawv Thov: 1 Lub Peb Hlis, 2019 Siv rau: Torphan Li-Smart thiab Torphan Li-Power Li-Smart Series: Kaum-xyoo txwv Warranty Li-Power Series: Tsib Xyoo Txwv Warranty

Torphan Tech. (tom qab no hu ua "Cov Chaw Tsim Khoom") muab cov neeg siv khoom kawg (tom qab no hu ua "Cov Neeg Siv Khoom" lossis "koj") nrog kev hloov pauv tau lees paub rau Li-Smart thiab / lossis Li-Power lub kaus mom nws yuav ua tau raws li cov khoom siv. warranty ntawm kev ua tau zoo hauv qab no rau kaum-xyoo / Tsib xyoos tom qab hnub teeb tsa.

Qhov Limited Warranty no yog nyob rau ntau qhov tseem ceeb tsis suav nrog thiab cov kev txwv, uas tau teev tseg hauv qab no. Nws kuj tseem suav nrog qhov kev txiav txim siab yuav tsum tau txiav txim siab thiab zam koj txoj cai los thov kev txiav txim plaub ntug lossis ua kev thov los ntawm kev txiav txim hauv chav kawm, uas koj yuav tsum ua tib zoo nyeem.

Warranty ntawm kev ua haujlwm

1. Chaw tsim tshuaj paus lav tias Li-Smart Series lithium hlau roj teeb los nrog rau tag nrho 10- xyoo warranty. Li-Power Series lithium hlau roj teeb los nrog tag nrho 5- xyoo warranty

2. Chaw tsim tshuaj paus lav tias Li-Smart Series roj teeb tshuab tuaj nrog tag nrho warranty rau kaum xyoo lossis 3000 cycles. Lub roj teeb kaw lus yuav khaws tsawg kawg 80 feem pua ​​​​ntawm Nominal Battery Energy rau 7 xyoo tom qab hnub teeb tsa thiab tsawg kawg 70 feem pua ​​​​ntawm Nominal Zog rau 10 xyoo tom qab kev teeb tsa, raws li cov kev cai ntawm kev siv thaum lub sij hawm Kaum Xyoo Txwv Warranty, tsis kom tshaj 4,000 cycles. Lo lus "Nominal Energy" ntawm no txhais tau hais tias qhov pib ntsuas lub peev xwm ntawm Li ntse series roj teeb.

3.Tus neeg tsim khoom lees paub tias Li-Power Series roj teeb tshuab tuaj nrog tag nrho lav rau tsib xyoos lossis 2500 lub voj voog. Lub roj teeb kaw lus yuav khaws tsawg kawg 80 feem pua ​​​​ntawm Nominal Battery Energy rau 4 xyoo tom qab hnub teeb tsa thiab tsawg kawg 70 feem pua ​​​​ntawm Nominal Zog rau 5 xyoo tom qab kev teeb tsa, raws li cov kev cai ntawm kev siv thaum lub sij hawm Tsib Xyoo Txwv Warranty, tsis kom tshaj 2500 cycles. Lub sij hawm "Nominal Energy" ntawm no txhais tau hais tias qhov pib ntsuas lub peev xwm ntawm Li-Power Series roj teeb. Lub warranty yog nyob ntawm cov hauv qab no:

4. Lub warranty muaj nyob rau hauv qab no:

(i) Qhov kub thiab txias thaum lub sijhawm ua haujlwm ntawm Li-Power Series roj teeb yuav tsum tsis pub tshaj 130º Fahrenheit (55 degree) lossis qis dua 0º Fahrenheit (-27 degree) (saib viiii);

(ii) Tsis raug kub hauv qab -4º Fahrenheit (-20 degree lossis tshaj 140º Fahrenheit (60 degree);

(iii) Li-Smart Batteries yuav tsis raug suav tias yog qhov tsis zoo tshwj tsis yog nws tsis xa 80 feem pua ​​​​ntawm cov peev txheej <140º fahrenheit="" (60="" degree)="" rau="" 7="" xyoo="" tom="" qab="" hnub="" teeb="" tsa="" thiab="" tsawg="" kawg="" 70="" feem="" pua="" ​​​​ntawm="" nominal="" zog="" rau="" 10="" xyoo="" tom="" qab="" kev="" teeb="" tsa="" ,="" nyob="" rau="" hauv="" cov="" kev="" cai="" tsim="" nyog="" ntawm="" kev="" siv="" thaum="" lub="" sij="" hawm="" kaum-year="" limited="" warranty;="" li-power="" batteries="" yuav="" tsis="" raug="" suav="" tias="" yog="" qhov="" tsis="" zoo="" tshwj="" tsis="" yog="" nws="" tsis="" xa="" 80="" feem="" pua="" ​​​​ntawm="" cov="" peev="" txheej=""><140º fahrenheit="" (60="" degree)="" rau="" 4="" xyoos="" tom="" qab="" hnub="" teeb="" tsa="" thiab="" tsawg="" kawg="" 70="" feem="" pua="" ​​​​ntawm="" nominal="" zog="" rau="" 5="" xyoos="" tom="" qab="" kev="" teeb="" tsa,="" raws="" li="" qhov="" tsim="" nyog.="" cov="" xwm="" txheej="" ntawm="" kev="" siv="" thaum="" lub="" sij="" hawm="" tsib-year="" limited="">

(iv) Cov kev tswj hwm roj teeb yuav tsum siv tus nqi qub uas twb tau teeb tsa hauv lub Battery Management System (BMS) los ntawm cov chaw tsim khoom raws li kev qhia ua ntej xa khoom;

(v) Txhua lub roj teeb yuav tsum tau nruab, them, tso tawm, khaws cia thiab muab kev pabcuam raws li Torphan Li-Smart thiab Torphan Li-Power Phau Ntawv Qhia thiab Phau Ntawv Txhim Kho (muab los ntawm installer).

(vi) Cov neeg siv khoom pom zoo tias tus neeg tsim khoom tus neeg sawv cev yuav tsum muaj kev nkag mus rau Torphan Li-Smart thiab Torphan Li-Power muab tso rau hauv qab no rau lub hom phiaj ntawm kev tshuaj xyuas ntawm cov sij hawm tsim nyog thiab lub sijhawm.

(vii) Lub warranty txwv tsis pub muaj yog tias Torphan Li-Smart thiab Torphan Li-Power tau qhib, teeb tsa, lossis hloov kho los ntawm lwm tus uas tsis yog Torphan Tech tso cai sawv cev.

(viii) Lub warranty txwv tsis pub muab pov tseg yog tias Torphan Li-Smart thiab Torphan Li-Power ua tsis tau zoo vim hluav taws kub, kev puas tsuaj, khov, tsis saib xyuas, kev tsim txom, lossis ib yam dab tsi ntawm Vajtswv, kev siv roj teeb ntxiv, yog tias lub roj teeb muaj tau txais kev pabcuam los ntawm qee qhov chaw ua haujlwm uas tau tso cai Tus Neeg Tsim Khoom pabcuam tus neeg sawv cev, lossis yog tias inverter chaw hloov pauv los ntawm cov chaw tsim khoom presets tshwj tsis yog tau tso cai los ntawm Torphan.

(viiii) Lub warranty txwv ntawm Torphan Li-Smart raug txo mus rau tsib xyoos yog tias ntsia rau sab nrauv qhov chaw uas cov roj teeb tuaj yeem raug kub siab tshaj 130º Fahrenheit lossis qis dua 0º Fahrenheit thiab qhov txwv Warranty ntawm Torphan Li-Power raug txo mus rau peb xyoos yog tias muab tso rau hauv qhov chaw sab nrauv uas cov roj teeb tuaj yeem raug kub siab tshaj 130º Fahrenheit (55 degree) lossis qis dua 0º Fahrenheit (-17 degree)

Kev kho mob

Yog tias koj Li-ntse thiab / lossis Li-lub zog ua tsis tau raws li Cov Lus Cog Tseg saum toj no, raws li koj txoj kev kho mob ib leeg, Chaw tsim khoom yuav, hauv nws qhov kev txiav txim siab ib leeg, los kho koj Li-ntse thiab / lossis Li-lub zog (siv tshiab lossis kho dua tshiab cov khoom), hloov koj Li-ntse thiab / lossis Li-lub zog nrog cov khoom sib npaug (tshiab lossis rov kho dua), lossis rov qab them rov qab rau koj tus nqi lag luam ntawm cov khoom sib npaug thaum lub sijhawm lav. Yog tias koj Li-ntse thiab / lossis Li-lub zog raug kho lossis hloov raws li Qhov Kev Tiv Thaiv Tsis Muaj Cai, qhov seem ntawm lub sijhawm lav thawj yuav siv rau cov khoom kho lossis hloov khoom. Nyob rau hauv tsis muaj qhov xwm txheej yuav lub sijhawm lav thawj yuav txuas ntxiv vim Li-ntse thiab / lossis Li-lub zog raug kho lossis hloov.

Yam khoom twg them?

Qhov Kev Txiav Txim Siab no siv tau rau Torphan Li-ntse thiab / lossis Li-lub zog uas tau yuav los ntawm Torphan lossis Torphan Tso Cai Muag Khoom nyob thoob plaws ntiaj teb. Thov hu rau Torphan Tech. Yog tias koj muaj kev txhawj xeeb txog seb koj puas yuav koj Li-smart thiab / lossis Li-power los ntawm Torphan Tso Cai Reseller.

Kev txwv thiab tsis lees paub

Qhov txwv tsis pub tshaj no tsuas yog kev tshaj tawm kev lav phib xaub nkaus xwb nrog koj Li-ntse thiab / lossis Li-lub zog. Lwm yam kev lav phib xaub, kev kho thiab tej yam kev mob, txawm hais tias qhov ncauj, sau ntawv, txoj cai, qhia los yog implied (nrog rau ib qho kev lees paub ntawm kev ua lag luam thiab kev nyab xeeb rau lub hom phiaj, thiab ib qho kev lees paub tiv thaiv latent lossis zais qhov tsis xws luag) tau lees paub meej. Yog tias qhov kev lees paub no tsis tuaj yeem lees paub, Torphan txwv lub sijhawm thiab kev kho rau cov kev lav phib xaub no rau lub sijhawm thiab cov kev kho mob uas tau piav qhia hauv Qhov Kev Txiav Txim Siab no.

Kev sib raug zoo nrog Txoj Cai Lij Choj

Qhov Limited Warranty no muab cov cai tshwj xeeb rau koj. Koj kuj tseem muaj lwm txoj cai lij choj, uas txawv ntawm ib lub tebchaws mus rau lwm qhov. Piv txwv li, qee lub teb chaws tsis tso cai rau kev txwv ntev npaum li cas qhov kev lav phib xaub yuav kav ntev npaum li cas, txhais tau tias cov kev txwv hauv "Kev txwv thiab tsis lees paub" ntu saum toj no yuav tsis siv rau koj. Cov nqe lus ntawm Kev Txiav Txim Siab no yuav siv tau raws li kev tso cai los ntawm txoj cai siv. Rau cov lus piav qhia tag nrho ntawm koj txoj cai lij choj koj yuav tsum xa mus rau cov kev cai lij choj uas siv tau hauv koj txoj cai lij choj.

General Exclusions

Qhov Kev Txiav Txim Txwv no tsis siv rau ib qho kev tsis txaus siab uas tshwm sim los ntawm ib qho ntawm cov hauv qab no, txhua qhov uas yuav ua rau koj qhov Limited Warranty raug voided: (i) kev tsim txom, kev siv tsis raug lossis tsis saib xyuas, (ii) kev raug mob lossis kev quab yuam majeure, suav nrog tab sis tsis txwv. rau xob laim, dej nyab, av qeeg, hluav taws kub, huab cua sov lossis huab cua txias, lossis lwm yam xwm txheej sab nraum qhov tsim nyog tswj ntawm Torphan; (iii) khaws cia, teeb tsa, commissioning, hloov kho lossis kho koj li Li-ntse thiab/los yog Li-Power, lossis qhib sab nraud ntawm koj Li-ntse thiab/lossis Li-Power, uas yog ua los ntawm lwm tus neeg uas tsis yog Torphan. los yog Torphan -certified Dealer; (iv) tsis ua hauj lwm los yog tswj koj Li-ntse thiab/los yog Li-Power raws li lub installation phau ntawv thiab cov neeg siv phau ntawv; (v) ib qho kev sim hloov kho koj lub Torphan Li-ntse thiab / lossis Li-Power, txawm hais tias los ntawm lub cev, kev ua haujlwm lossis lwm yam, yam tsis muaj kev pom zoo ntawm Torphan ; (vi) raug rau cov dej sawv ntsug, dej ntau dhau los yog dej hauv qhov dej; los yog (vii) tshem tawm thiab rov txhim kho koj lub Torphan Li-ntse thiab / lossis Li-Power ntawm qhov chaw uas tsis yog qhov chaw teeb tsa thawj zaug, yam tsis muaj kev pom zoo ntawm Torphan. Tsis tas li ntawd, Qhov Kev Txiav Txim Siab no tsis suav nrog: (a) ib txwm degradation ntawm koj lub Torphan Li-ntse thiab / lossis Li-Power lub zog muaj peev xwm dhau sijhawm; (b) ib txwm hnav thiab tsim kua muag lossis tsis zoo, lossis qhov tsis xws luag, dents lossis cov cim uas tsis cuam tshuam rau kev ua haujlwm ntawm koj lub Torphan Li-ntse thiab / lossis Li-Power; (c) suab nrov lossis kev vibration uas tsis dhau los yog tsis zoo thiab tsis cuam tshuam rau koj lub Torphan Li-ntse thiab / lossis Li-Power kev ua tau zoo; (d) kev puas tsuaj los yog kev puas tsuaj uas tshwm sim tom qab tas sij hawm los yog voiding ntawm lub sij hawm lav; los yog (e) tub sab ntawm koj lub Torphan Li-ntse thiab/los yog Li-Power lossis ib yam ntawm nws cov khoom.

Hloov kho thiab zam

Tsis muaj ib tus neeg lossis ib lub koom haum, suav nrog Torphan tus neeg ua haujlwm lossis tus neeg sawv cev tso cai, tuaj yeem hloov kho lossis zam ib feem ntawm Qhov Kev Tiv Thaiv Tsis Muaj Cai. Torphan tej zaum yuav muab them ib co los yog tag nrho cov nqi ntawm tej yam kev kho uas tsis them los ntawm qhov txwv Warranty, xws li rau tej yam Torphan Li-smart thiab/los yog Li-Power qauv los yog nyob rau hauv ib tug ad hoc, case-by-case. . Torphan muaj cai ua cov saum toj no txhua lub sijhawm yam tsis tas yuav tsum tau them nyiaj zoo ib yam rau lwm tus Torphan Li-smart thiab/lossis Li-Power tswv.

Kev Cai Liability

Torphan yuav tsum tsis tsim nyog rau txhua qhov raug, tshwj xeeb, tsis hais txog kev ua phem lossis tsis hais txog Torphan tau ceeb toom txog, lossis lwm yam yuav muaj kev cia siab , TXOJ HAUJ LWM NTAWM CHAW UA HAUJ LWM. TORPHAN lub luag haujlwm tshwm sim los ntawm kev thov raws li qhov txwv txwv no yuav tsum tsis pub dhau qhov nyiaj koj them rau koj lub TORPHAN LI-SMART thiab / lossis LI-Power, tsis suav nrog cov nqi teeb tsa. QHOV TSEEB TSEEM TSIS tso cai, lossis txwv, txwv tsis pub lossis txwv tsis pub muaj kev puas tsuaj, suav nrog qhov xwm txheej lossis kev puas tsuaj tshwm sim, yog li cov kev txwv saum toj saud lossis kev zam tsis tuaj yeem siv rau koj li ntawm IB TUG NYIAJ.

Kev txwv ntawm kev siv

Koj lub LI-SMART tsis yog xav siv los ua qhov tseem ceeb lossis lub zog rov qab rau lub neej-txhim kho cov txheej txheem, lwm yam khoom siv kho mob, lossis lwm yam siv qhov khoom ua tsis tau zoo tuaj yeem ua rau raug mob lossis raug mob. TORPHAN tsis lees paub txhua yam thiab txhua yam kev lav phib xaub tshwm sim los ntawm kev siv koj li NV14. Tsis tas li ntawd, TORPHAN tuav txoj cai tsis kam lees txais kev pabcuam TORPHAN LI-SMART THIAB/lossis LI-lub zog siv rau cov hom phiaj no thiab tsis lees paub txhua yam thiab txhua yam kev lav phib xaub ntawm TORPHAN-SERPHANLI-YOG KEV PAB CUAM PHAU VAJLUGKUB nyob rau hauv cov xwm txheej zoo li no.

Txoj Cai Tswjfwm

Qhov Kev Txiav Txim Siab no yuav raug tswj hwm los ntawm cov kev cai lij choj sab hauv ntawm Tuam Tshoj, tsis muaj kev hwm rau nws cov kev tsis sib haum xeeb ntawm txoj cai lij choj.

Cov txheej txheem thov

Txhawm rau ua daim ntawv thov raws li Qhov Kev Txiav Txim Siab no, thov hu rau Torphan Tso Cai Installer / Dealer uas muag koj koj Torphan Li-smart thiab / lossis Li-Power. Yog tias koj tsis tuaj yeem tiv tauj Torphan Tso Cai Installer / Dealer uas muag koj koj li Torphan Li-smart thiab / lossis Li-Power, koj yuav tsum hu rau Torphan ntawm qhov chaw nyob, email chaw nyob lossis cov xov tooj hauv qab no. Rau kev lees paub tias yuav ua tiav, nws yuav tsum suav nrog: (i) cov ntaub ntawv pov thawj ntawm thawj qhov kev yuav khoom ntawm koj Li-smart thiab/lossis Li fais fab roj teeb, (ii) cov lus piav qhia ntawm qhov teeb meem raug liam, thiab (iii) koj Li-smart thiab/los yog Li fais fab roj teeb serial tooj thiab thawj hnub teeb tsa. Ua ntej xa cov khoom xa rov qab mus rau Torphan, yuav tsum muaj tus lej RMA (Kev Tso Cai Xa Khoom Rov Qab) uas tuaj yeem tau txais los ntawm koj tus neeg tsim khoom / tus muag khoom.

Torphan Contact Details

● Torphan lub vev xaib: https://www.torphan.com

● Torphan email: support@torphan.com

● Torphan chaw nyob: Tsev 14, No.24 Xuefu Rd, Jiangbei Tshiab District, Nanjing, Jiangsu Province, Suav teb

● Torphan tus xov tooj: 086-25-58857332